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Why CEOs should hear customer's voice

CEOs and Founders are busy professionals. Customer Care is not there job. That's why customer care staff is out there. Even there are Customer Care Companies to those companies outsource customer care Job. I have seen many small shops growing to company, from one man army expanding to team and then shutting down doors. I ran a blog successfully but later outsources it and its shut now. Outsourcing is not bad; if I speak against outsourcing and my employers read perhaps I would be first person to see the doors. Outsourcing for big companies is obvious and also when your tiny venture need continuous attention. I made my blog successful, but then my computer was never closed, it was part of my every moment. If you are an startup, a freelancer or someone looking to make something better, do not shy in outsourcing but be accessible to clients. If you are not accessible to customers, if you are thinking customer care is not your job or a Founder should not listen to complaints, you a

Why build a website when I have social media

Often non serious people quote the said headline because they are unsure about their business and own skills. So you do not become the next victim of misinformation here is this article. Well, you are popular on social media, perhaps you have hundreds of followers and still counting. You draws whole world attention. And you feel, why build a website when I can sale my products using social media. And its free too. Social Media has gone viral because its free. Many have made good use of it and made pretty good income during rise of social media. Those were the times when social media worked for social media. But nothing is permanent so does not social media. If you remember Orkut or ask someone senior to you what was this and you will know the answer. There was time when everyone found Orkuting. But now you can't see it. I see social media as Weed Grass, why, because it grows on its own, you just need to show up and it will expand. And remember weed grass is not useful. My bel

Why read books

Books are boring; 95% people will quote this. However problem lies within you and not in the books. There are books for everyone. Problem lies within you. You don't want want to read. If you say reading is a difficult task tell me how many books you tried? If reading is not a thing for you then you definitely miss out on learning. And without learning you will never fail. Then you are always successful in your own world. Reading books propels you to take new challenges because you learn from the mistakes of others. Human mind is designed to ask questions. And to raise that question you need a point of reference. Your minds tells you what you ask to it. That's why Theory of Relativity has taken birth. Reading is like a vehicle, you need to learn to drive on it to reach your goals. If one book seems boring to you, go library, search there, you will one that will interest you. Books does same work to your life that chewing on a bubblegum do to your jaw. In your best interests