Skip to main content

Posts

Showing posts from September 6, 2019

Why CEOs should hear customer's voice

CEOs and Founders are busy professionals. Customer Care is not there job. That's why customer care staff is out there. Even there are Customer Care Companies to those companies outsource customer care Job. I have seen many small shops growing to company, from one man army expanding to team and then shutting down doors. I ran a blog successfully but later outsources it and its shut now.
Outsourcing is not bad; if I speak against outsourcing and my employers read perhaps I would be first person to see the doors.
Outsourcing for big companies is obvious and also when your tiny venture need continuous attention. I made my blog successful, but then my computer was never closed, it was part of my every moment. If you are an startup, a freelancer or someone looking to make something better, do not shy in outsourcing but be accessible to clients.
If you are not accessible to customers, if you are thinking customer care is not your job or a Founder should not listen to complaints, you are…