Calls are important. You need to make and reply.
When call must ask first if the receiver is in right situation to respond.
When taking a call do not hold caller for the other person.
When you are in a meeting with anyone do not take calls.
When you hold a person for the sake of answering next it gives impression that man who was already engaged with you is less important.
Systematic approach is important. Basic etiquette are important to make your business successful.
I never met any successful person not having phone manners.
On the other hand those less serious are complaint box, no manners, no systems, no etiquette.
The way a person handle his phone from that I guess seriousness of doing business.
On a given day a man was sitting with me we initiated a serious discussion, he took call in between and next I told him to decide first if the work in discussion is right for him.
A given day I made a call to my office colleague, project was very important and in between,…