Skip to main content

5 Tips To Communicate To Your Customers Better

The Customer is the King; this old saying goes well when communication comes into question. The businesses listed on Wall Street are not necessarily selling the products better than you but they are masters in making customers to listen. The customer care executives who get 10 out of 10 star ratings are not always from Oxford or Cambridge but over the time they mastered in making customers to listen. Your voice, the way you speak and connect the dots is the Knight of your business.



Here are 5 Tips To Communicate To Your Customers Better

1. Eliminate the less important from your conversation: Time matters, customer want solution and resolution but not stories. Perhaps a product you intended to sell can make millions for you, it’s your brainchild but how this going to change a customers life. Your brainchild is simply a commodity to clients. Explain the benefits; KISS (Keep It Short and Simple). Make him / her eager to listen more.

2. Everyone do not know Cloud Engine: Ruby On Rail is your best mate. You love playing with it. How can you expect from a commerce geek that he / she should know Load balancing or a term like responsive. Put your points forward in simplest forms. Tell them benefits of a website made for every screen sizes instead of just saying responsive.

3. Do Not Sound Boring: Talk like human. The marketplace is full of people selling services and commodities. Only some register success and those are the people who make a connection with customers. Be genuine. I remember a guy from my ISP Customer Service, he makes a connection. No matter how much irritated you are he always begins conversation with a “please”. There are perhaps many thousand folks taking customers complaints, all do same job but I am happy with only one. He puts his 100% and one is bound to say him “Thank You”.

4. Talk In Sequence: Use real life context instead of talking aliens given you are not a Space One employee. To them space is life. Explain your product, its benefits, pricing and why free subscription in an orderly manner. While looking for Plagiarism Check software a friend of mine ended up paying high to certain software company. When I asked him a why, he told, all are doing similar business but this one explained me better as 1,2,3. That is the power of sequence. You can not jump to a second step without putting feet on the first.

5. Listen: Your customer want your ears; listen uncomplainingly. Do not interrupt till it’s not extremely necessary. When talking to a customer take note of important points. Connect the dots and offer solution. Avoid negativism at all cost. One negative word and you may loss a valuable client.     
Post a Comment

Popular posts from this blog

5 points to consider when starting Solopreneurship

A solopreneur is not an entrepreneur. Sorry being honest. A Solopreneur is entrepreneur in the making. So when starting a business SOLO you need to know many things. How many things and what exactly cannot be said in a page. Answers varies in accordance with circumstances. However, here are 5 things everyone should know when starting a business alone.

1. Market
Whatever you are supposed to do or sell, study its market size. Meet people, interact, know, since how long they are in this business. What they think, how will be market for the said business, product or service. If it will rise, go steady or fall.
2. Mentor
YOU WILL FAIL. Not only one, two or three times but many times. Do you know someone who will help you in downtime or when going for expansion. Ideally, mentors do not work for you, hiring a mentor is not cheap, also they are less available human commodity. Start searching right away till you find one.
3.Time
Doing business is 10 times more tiring than doing a…

Whether YouTube Messenger will stand test of the times

Instant messaging, free calling and video chats made the internet popular. People love to talk. Hotmail, Yahoo, AOL turned out internet media mougal. Whatsapp gone viral it generated sales for smartphone companies.
Google Chat and Hangout did not tasted success indeed it became just another product.
In the coming days more video content will be created, both private and public. Looks like Google now wants from people to spend much time on YouTube. And this is why they have added chat features. It's very basic for now. But personally I feel if more people will start using it, company will add more fun features so you don't need go outside YouTube.
However, technology is still an hindrance. For majority of smartphone users multitasking is not seemless due to slow internet speed and average phone memory and processor speed.
Cell phone prices are going down but purchasing of many people is not moving very fast.
In such a circumstances it's not pretty easy to say if YouTube mes…

Get Datally: Save Data & Money Both

Taking control of three things is extremely difficult specially to those who are habitual of grinding smartphone screen; 1. Time 2. Data and 3. Battery. Data will be costly in coming days, sooner or later, but this will happen. There shall be campaign to save data same like today there are campaign to save water, electricity and food.